Vantage Cleaning Services – Privacy Policy

Last Updated: 12/01/2025

Vantage Cleaning Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website, booking services, or communicating with us, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide

• Name

• Phone number (including mobile numbers)

• Email address

• Service address / location

• Details related to your cleaning needs

• Messages or communications sent to us (email, SMS, web forms)

B. Automatically Collected Information

When you visit our website:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies & tracking data used for analytics and performance

C. Information From Third-Party Tools

If you book or interact through external tools:

• Booking platforms (e.g., Housecall Pro or similar)

• Email marketing or SMS platforms

• Payment processors (we never store full payment details)

2. How We Use Your Information

We use your information to provide and improve our services, including:

A. Service Delivery

• Scheduling appointments

• Sending confirmations, reminders, and technician arrival updates

• Responding to questions and support requests

B. Customer Communication

• Follow-up messages after service

• Service updates

• Review requests

• Invoices, receipts, or account communication

C. Marketing & Promotions

• Occasional promotions for existing customers

• Seasonal reminders

• SMS or email offers
  (You may opt out at any time.)

D. Website & Performance Analytics

• Improving user experience

• Monitoring traffic and page performance

• Detecting and preventing security issues

3. Text Messaging (SMS) Policy

If you provide your mobile number, you may receive:

• Appointment reminders

• On-the-way notifications

• Follow-up messages

• Occasional promotions

Reply STOP at any time to unsubscribe.
Message and data rates may apply.

We do NOT sell or share your phone number with other companies for their marketing.

4. How We Share Your Information

We do not sell your information.

We may share data only with trusted service providers who help us operate our business, such as:

• Booking platforms

• Payment processors

• Email/SMS communication tools

• Website hosting providers

• Analytics services

These providers only receive the data necessary to perform their service and are required to protect it.

We may also share information if required to comply with legal or safety obligations.

5. Data Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Your Choices & Rights

A. Opt-Out Options

• SMS: Reply STOP

• Email: Click “unsubscribe” or reply asking to be removed

• Promotions: Contact us directly to opt out anytime

B. Access & Deletion

You may request:

• A copy of your information

• Correction of inaccurate details

• Deletion of your customer record (unless legally required to keep it)

Contact us using the details below.

7. Cookies & Tracking

We may use cookies or tracking technologies to:

• Improve website functionality

• Analyze traffic

• Remember your preferences

You can disable cookies through your browser settings, but parts of the site may not work properly.

8. Children’s Privacy

We do not knowingly collect or solicit information from anyone under 18.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data:

Vantage Cleaning Services
Chesterfield, Michigan
Phone: (586) 922-6429
Email: Shawn@vantagecleaner.com
Website: www.vantagecleaner.com