FAQ for Residential Homeowners

1. How long does carpet take to dry?

Typically 4–8 hours, depending on ventilation and weather.

2. Do I need to vacuum before you arrive?

Not required — but it can help. We pre-vacuum major areas as part of our process.

3. Can you remove pet odors and stains?

Yes. We offer enzyme and oxidizer treatments designed for urine and pet-related odors.

4. Do I need to move my furniture?

We move light furniture, but heavy pieces should be moved before we arrive.

5. Will cleaning damage my carpet?

No. Our truckmount system is safe for all approved carpets. We use controlled heat and pressure.

6. Can you clean stairs?

Yes — we have dedicated tools for staircases and landings.

7. Do you clean upholstery?

Yes. Sofas, sectionals, chairs, dining chairs, and more.

8. Are your products safe for kids and pets?

Yes. We offer kid-safe and pet-friendly products.

9. Do you clean area rugs?

Yes — on-site or off-site depending on rug type.

10. Can we walk on the carpet right after cleaning?

Yes — with clean socks. Avoid heavy foot traffic until dry.