Vantage Cleaning Services — Common FAQs

1. What areas do you service?

We primarily service Macomb, Oakland, St. Clair, and Wayne counties. If you’re nearby, contact us — we may be able to accommodate you.

2. Do you clean residential and commercial properties?

Yes. We service homes, apartments, restaurants, medical offices, retail spaces, industrial buildings, and more.

3. What cleaning system do you use for carpets?

We use professional truckmount hot-water extraction, the industry’s most effective deep-cleaning method. It removes soil, stains, allergens, and embedded debris that handheld units cannot.

4. Do carpets take long to dry?

Carpets typically dry in 4–8 hours, depending on airflow, humidity, and carpet thickness. We recommend running fans or opening windows to speed dry time.

5. Can you guarantee stain or odor removal?

No company can guarantee 100% removal. However, we achieve extremely high success rates using professional pretreatments, agitation, and extraction.
Some stains (dye stains, bleach marks, pet issues, deep urine) may be permanent.

6. Do you clean tile and grout?

Yes. We use high-pressure steam extraction and commercial-grade chemicals to lift grease, soil, and buildup from grout lines and tile surfaces.

7. Do you offer high dusting?

Yes. We clean vents, ductwork, beams, rafters, lights, pipes, décor, and other ceiling-mounted items. Perfect for restaurants, bars, and commercial buildings.

8. Do you strip and refinish floors?

Yes. We handle VCT tile, concrete, and wood floors, including full stripping, neutralizing, and applying long-lasting protective coatings.

9. Do you provide power washing?

Yes. We power wash patios, driveways, walkways, exterior walls, dumpster areas, and restaurant tile using commercial-grade equipment.

10. Do you offer flood cleanup or water extraction?

Yes. We provide emergency water extraction, moisture removal, and air mover setup to help prevent further damage.

11. Are you insured?

Yes. We carry full general liability and commercial auto insurance, and can provide certificates upon request.

12. Do your technicians wear body cameras?

Yes. For transparency and accountability, our techs may wear body cams during certain jobs. This ensures high-quality service and protects both you and our team.

13. How do I schedule an appointment?

You can schedule through our website, call us directly, or request a quote online. We respond quickly and offer flexible appointment times.

14. What forms of payment do you accept?

We accept cash, check, ACH, and major credit cards. Commercial accounts may qualify for monthly invoicing.

15. Do I need to be home or on-site during cleaning?

Not necessarily. As long as we have access, we can complete the job and send photos upon request.

16. How soon can you get here?

We typically offer next-day or same-week service. Emergency flood calls are prioritized.

17. Do you move furniture before cleaning?

We move light furniture such as chairs, small tables, and movable items.
For insurance and safety reasons, we do not move:

Large sectionals
Beds
Entertainment centers
Heavy dressers
Electronics
Breakables or fragile items

We recommend clearing smaller items before we arrive.

18. Will cleaning damage my floors or carpet?

No. Our cleaning methods follow industry standards and are safe for all approved surfaces. If a floor is already loose, damaged, oxidized, or improperly installed, we will notify you before proceeding.

19. Do you offer recurring cleaning for restaurants or offices?

Yes. We provide weekly, bi-weekly, monthly, and quarterly cleaning programs for commercial clients.
This includes:

Dining room carpet
Kitchen tile
Bathrooms
High dusting
Regular floor maintenance
Deep clean services

20. Can you clean around my business hours?

Absolutely. We offer after-hours and overnight cleaning for commercial locations to avoid disrupting your operation.

21. Do you offer pet treatment services?

Yes. We offer enzyme and deodorizer treatments for pet urine and odors. Severe contamination may require additional steps or pad replacement.

22. Can you clean upholstery and chairs in restaurants or offices?

Yes. We clean dining booths, chairs, office furniture, and fabric panel dividers using safe, high-quality upholstery cleaning methods.

23. Will cleaning make my tile or grout slippery?

No. After steam extraction, grout becomes clean and textured again, improving traction. We also neutralize residues to prevent slipperiness.

24. How long does tile cleaning take to dry?

Tile and grout generally dry within 1–2 hours, depending on airflow and humidity.

25. Do you offer discounts for multiple services?

Yes. Bundling carpet, tile, upholstery, or power washing services often qualifies for package pricing. Commercial accounts get custom quotes.

26. What should I do before you arrive?

We recommend:

Clearing toys, small items, and breakables
Moving light furniture if desired
Vacuuming (optional but helps)
Ensuring pets are secured

We’ll handle the heavy work.

27. Do you use eco-friendly cleaning products?

Yes. We offer both traditional and eco-friendly options depending on your preferences and cleaning needs.

28. How soon can we walk on the carpets after cleaning?

You can walk on carpets immediately, but we recommend clean shoes or socks. Avoid high-traffic use until fully dry.

29. Do you apply protective treatments?

Yes. We offer carpet protector and tile sealant as add-on services to extend cleanliness and durability.

30. Can you clean warehouse or industrial floors?

Yes. We clean concrete, rubber, epoxy, and other commercial surfaces. We also handle drains, spill areas, and machine traffic zones.

31. What about stone walls, decorative surfaces, or specialty materials?

We offer gentle detailing, dust removal, blow-out cleaning, and safe wipe-down techniques for stone, brick, and textured surfaces—especially in restaurants and bars.

32. How do you handle stubborn odors in commercial properties?

We use a combination of:

Enzyme treatment
Oxidizing deodorizer
Hot-water extraction
Airflow and drying strategies
Severe cases may require multiple treatments.

33. Do you guarantee your work?

Yes. If something isn’t right, let us know within 24 hours and we will make it right. Customer satisfaction is part of our brand — because details matter.

34. How fast can you respond to emergencies?

Flood and water extraction calls are prioritized. We usually respond within 1–3 hours, depending on distance and current workload.

35. How do I request an estimate?

You can request one:

Through our website
By phone
By email
Through Google
Via Facebook or social media

Most estimates can be done the same day.